Effective Date: 21/04/2026
Welcome to Dada Bloom. These Terms of Use (“Terms”) govern your access to and use of our website, products, and services. By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree, please do not use this website.
1. About Dada Bloom
Dada Bloom is a Kenyan company committed to delivering high-quality locally produced and imported consumer products to customers through its online platform and related services.
2. Acceptance of Terms
By accessing this website, creating an account, or purchasing our products, you confirm that you have read, understood, and agreed to these Terms, as well as our Privacy Policy.
3. Eligibility
To use our website or place orders, you must:
- Be at least 18 years old, or
- Use the website under the supervision of a parent or guardian.
By using this website, you represent that you meet these requirements.
4. Products and Orders
We strive to ensure that all products listed on our website are accurately described and priced. However:
- Product images are for illustration purposes only.
- Availability of products may change without notice.
- We reserve the right to limit quantities or refuse orders at our discretion.
An order is only confirmed once payment has been received, and you receive an official order confirmation from us.
5. Pricing and Payments
All prices are listed in Kenyan Shillings (KES) unless otherwise stated.
We reserve the right to:
- Update product prices without prior notice.
- Cancel orders resulting from pricing or technical errors.
Payments must be made through approved payment methods available on our website.
6. Delivery
Dada Bloom will make every effort to ensure the timely delivery of orders. However:
- Delivery timelines are estimates only.
- Delays caused by third-party couriers or unforeseen circumstances are beyond our control.
- Customers must provide accurate delivery information.
Risk in the products passes to you upon delivery.
7. Returns and Refunds
Returns and refunds are governed by our Return Policy. Products may only be returned where:
- They are defective,
- Incorrect items were delivered, or
- They meet the conditions outlined in our Return Policy.
Refunds will be processed using the original payment method where applicable.
8. User Conduct
When using our website, you agree not to:
- Use the website for unlawful purposes,
- Upload or transmit harmful code,
- Attempt unauthorized access to our systems,
- Misrepresent your identity or order information,
- Interfere with the operation of the website.
We reserve the right to suspend or terminate access for users who violate these rules.
9. Intellectual Property
All content on this website, including text, images, logos, product descriptions, graphics, and trademarks, is the property of Dada Bloom unless otherwise stated.
You may not copy, reproduce, distribute, or exploit any content without our written consent.
10. Limitation of Liability
While we strive to provide accurate and reliable information, Dada Bloom makes no warranties regarding:
- Website availability,
- Product suitability,
- Accuracy of information on the site.
To the fullest extent permitted by law, Dada Bloom shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with Kenyan law.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, terms, or privacy practices of those websites.
13. Changes to Terms
We reserve the right to amend these Terms at any time. Updated Terms will be posted on this page, and continued use of the website means you accept those changes.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Kenya, and any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.
15. Contact Us
If you have any questions about these Terms, please contact us:
Dada Bloom Ltd
Email: hello@dadabloom.org
Phone: 0715 000 000
Address: Athi River Road, Athi River, Kenya
By using our website, you acknowledge that you have read and agreed to these Terms of Use.